Northeast Ohio Homes — Complete Privacy Policy
Effective Date: March 14, 2026 Business Name: Northeast Ohio Homes Contact Email: [[email protected]] Contact Phone: [330-601-6677] Website: [https://northeastohiohomevalues.com/home-value]
1. Introduction
Northeast Ohio Homes ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, or communicate with us via SMS, email, or phone.
By submitting your information through any of our forms or landing pages you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy please do not submit your information.
2. Information We Collect
We may collect the following types of personal information when you interact with our website or submit a lead form:
Full Name
Email Address
Phone Number
Property Address
Price Range and Buying or Selling Timeline
Number of Bedrooms Requested
IP Address and Browser Information
Pages Visited and Time Spent on Our Website
Any other information you voluntarily provide
We collect this information when you:
Submit a buyer or seller lead form on our website
Book a consultation through our calendar
Communicate with us via SMS, email, or phone
Interact with our Facebook or Instagram advertisements
3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your real estate inquiry as quickly as possible
To provide you with a home value estimate or home search assistance
To send you SMS text messages related to your inquiry and consultation scheduling
To schedule and confirm appointments with our real estate team
To follow up with you regarding your buying or selling timeline
To improve our website, funnels, and overall service
To comply with legal obligations
To send you relevant real estate information that may be helpful to you
We will only contact you through the methods you have provided and consented to when submitting your information.
4. SMS Messaging Program
Northeast Ohio Homes operates an SMS text messaging program to follow up with real estate buyer and seller leads who have opted in through our website forms.
By submitting your phone number and checking the consent checkbox on our opt-in form you expressly consent to receive SMS text messages from Northeast Ohio Homes.
What Types of Messages We Send
Home value estimate follow-up messages
Home search assistance and property information
Consultation scheduling and appointment reminders
General real estate guidance and market updates related to your inquiry
Message Frequency
Message frequency may vary depending on your inquiry and stage in the process. You may receive up to 4 to 6 messages per month related to your real estate inquiry.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Northeast Ohio Homes is not responsible for any charges applied by your mobile carrier.
How to Opt Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Once we receive your STOP request we will remove you from our SMS list and you will no longer receive messages. You may also contact us directly at [[email protected]] to request removal.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How to Get Help
If you need assistance at any time reply HELP to any message you receive or contact us directly at [[email protected]] or [330-601-6677].
5. No Sharing of SMS Opt-In Data — CRITICAL
We do not sell, share, rent, lease, trade, or otherwise disclose your SMS opt-in data or phone number to any third party for marketing purposes.
Your SMS opt-in consent and phone number are used solely for the purpose of communicating with you directly about your real estate inquiry through Northeast Ohio Homes. This data is never transferred to outside companies, marketing platforms, data brokers, or any other third parties for their own marketing use.
This policy applies specifically and strictly to SMS opt-in data collected through our website forms and landing pages.
6. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances only:
With our real estate team members who need access to assist you with your inquiry
With trusted service providers such as GoHighLevel our CRM and automation platform, Twilio our SMS provider, and Meta our advertising platform — solely to operate our business and serve you
With law enforcement or legal authorities if required by law or to protect our legal rights
With your consent if you have given us explicit permission to share your information with a specific third party
All third party service providers we work with are required to handle your data securely and are not permitted to use your information for their own marketing purposes.
7. Cookie and Tracking Technology
Our website and landing pages may use cookies and similar tracking technologies to improve your experience and help us understand how visitors interact with our pages.
What We Track May Include
Pages you visit and how long you spend on them
Where you came from such as a Facebook or Instagram ad
Your browser type and device information
Your general location based on IP address
Your Cookie Choices
Most web browsers allow you to control cookies through browser settings. You may choose to disable cookies however doing so may affect the functionality of our website.
We may also use Meta Pixel tracking on our landing pages to measure the effectiveness of our Facebook and Instagram advertising campaigns. This tracking is used solely for ad performance measurement.
8. Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration.
Your data is stored within GoHighLevel, a secure CRM platform that uses industry standard encryption and security practices.
However please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information we cannot guarantee absolute security.
9. Your Rights and Choices
You have the following rights regarding your personal information:
Right to Access — You may request a copy of the personal information we hold about you
Right to Correction — You may request that we correct any inaccurate information
Right to Deletion — You may request that we delete your personal information from our records
Right to Opt Out of SMS — You may reply STOP at any time to stop receiving SMS messages
Right to Opt Out of Marketing — You may contact us to be removed from any follow-up communications
Right to Data Portability — You may request your data in a readable format
To exercise any of these rights please contact us at:
📧 [[email protected]] 📞 [330-601-6677]
We will respond to all requests within a reasonable timeframe.
10. Third Party Links
Our website or landing pages may contain links to third party websites such as Zillow, Realtor.com, or other real estate resources. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third party sites you visit.
11. Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have accidentally collected information from a minor please contact us immediately and we will delete it.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes we will update the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our website or submission of your information after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy please contact us:
Northeast Ohio Homes 📧 Email: [[email protected]] 📞 Phone: [330-601-6677] 🌐 Website: [https://northeastohiohomevalues.com/home-value]